Frequently Asked Questions
Everything you need to know about bringing Marcato quality into your home.
What is the typical delivery timeframe for furniture and decor?
Standard shipping for small decor items takes 3-5 business days. For larger furniture pieces, delivery typically ranges from 7-14 business days depending on your location and the white-glove service requirements.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-refundable unless they arrive damaged.
Do you offer assembly services for large furniture items?
Yes, we offer professional white-glove delivery and assembly for an additional fee. This service includes bringing the item into your room of choice, full assembly, and removal of all packaging materials.
How can I track the status of my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our logistics partner's portal to monitor your shipment in real-time.
Which payment methods do you accept?
Marcato accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna for qualifying purchases.
Are your wood products sustainably sourced?
Sustainability is core to Marcato. We partner with manufacturers who use FSC-certified timber and eco-friendly finishes to ensure our products are safe for your home and the planet.